G-Rec recording quality inspection system

G-Rec recording quality inspection system and recording modes including relay and line extension line IP recording three kinds

The recording system is an integral module of the call center system, which is the operating management personnel effective means to monitor the quality of service of the agent will listen to the tone of historical recordings, such as customer service representatives' civilized language, communication skills,dealing with the level of service requested by the customer; and also can through the analysis of the audio file sorting, and become a formation training analysis case, and to be better to counsele seating; also can be the audio file as the basis for differences in work or business.

G-REC recording system can be integrated not only as one of the function at the call center system,but also can be individually created as a set of independent recording system and be integrated with third-party systems.

G-Rec function contains the following

Set the recording start rule：Free to set up turning on or turning off the recording ；

Recording query: search query according to the conditions of the time period or the exact time, job number, extension, called the calling number corresponding audio file；

Recordings to listen: listen to the selected recording data directly；

The recording score: The administrator of seating can selest the recordings to evaluate the performance.Such as business skills, communication skills, and service level evaluation and correction；

The recording delete:The highest administrator have the privileges to selected the background recording file and permanently delete it.And the recording file can set to automatically and periodically clean up；

Export data: the selected recording file batch download and export

Recording backup: the selected recording file backup to CD-ROM or other server hard disk or local can；