IVR Interactive Response
G-IVR provide more users a professional and flexible interactive voice response services.It can provide 24-hour's service. It can answer the user's call and provide the appropriate services at any time. Meanwhile,if no one work at night, cannot answere the phone or make user waiting in line for a long time, it can request the user to leave a phone number in order to make the service personnel call back on time ,to avoid the missing call. It can repeat a large number of the same operation in customer service center(such as billing inquiries, telephone transactions, etc.) So as to reduce the workload of the service personnel, and to improve the service quality of the customer service center It provides authentication function .It fully reflects the respect of the call center system on the user's private information. When users need personal authentication, it can be through the telephone keypad to enter your own personal information (passwords, etc.), without telling the agent station, in order to ensure the security of user information.
G-IVR automated voice response interactive system, used primarily for voice navigation broadcaster buffet voice, voice mail, telephone banking payments, membership card interaction, WaysIVR is mainstream support IVR editor to freely complete the custom programming.
Interactive voice Response plays a very important role for customer service center to improve service levels,enhance user satisfaction and make job efficiency.Some domestic call center statistics show that use IVR save human time,and significant saving operating costs.Consumer psychology indicate that a large number of users need and are willing to use voice equipment, because it is convenient, modern way, enabling customers to enjoy the pleasure of high-tech services .
G-IVR Functions as follows
Supports automatic speech synthesis, voice data can be edited, and maintenance of speech synthesis library；
To provide customers with the appropriate voice self-service；
Support voicemail；
Support voice process editor, voice process required in the process editor free drag is able to complete maintenance simple and convenient.；
Working together with CTI / ACD to provide skills-based routing and routing based on customer segmentation.；
According to the calling and called numbers to start a different business processes；
Be able to come true automatic switching between manual acceptance, and able to turn all levels of IVR the manual queue or to return to the previous level, voice re-broadcast will skip the Welcome Message；
Supporting user authentication to prevent accidental dialing of the two strategies: playback when the user dials the dialed number to confirm; multiple authentication (usually no more than three times, according to the business needs to be configured by the system)；
Can be timed or manual start of a process to achieve active outward features；
Recording IVR track, customer number of keystrokes logging can provide different options in the IVR menu, for analysis；
G-IVR
The mature domestic carrier-class IVR applications software products G-IVR, mature and stable, high-performance, high standard, secondary development features, automatic voice guidance, interactive voice response,Graphical process development, system monitoring and management, and automatic outbound, etc.