The CRM business support system

System with the basic framework + customization module, including customer information management, work order management, workflow custom, statements of self-definition, product management, sales management ....

The customer is not only the most important part for survival of the enterprises, but also the most important data for information system. Customer management support contribute to basic customer information management, operation on the customer basic information. As well as the main line of customer business integration ----- Customer Information Integration.

There are many aspects of customer information, including customer profile information, contact records, transaction records, information feedback,and data receive and analyze. According to the information, we can meet customers' need from multi-angle, and comprehensive perspective customers situation. At the same time, according to customer historical purchase records, we can analysis customer consumption preferences. In order to provide personalized services ,and improve the overall value of customer.

G-CRM Functional modules:

Customer data management, customer basic data, customer type management, customer level management, customer group management, customer contact management, customer information integration

Complaints and suggestion,Direct sales,Maintenance Management,Business Consulting,After-sales service,Business complaints,Opportunity Management,Agent management,Project management,Products management,Sales management ,Work order management

Operations management: work order status monitoring, agent status monitoring, seating quality inspection, knowledge base management, inventory monitoring, blacklist management, shift management,Competence management,Statements management,Database Management,

G-CRM framework

It includes the the core basic components: data conversion, data mapping object, event-triggered, log management, audit management, message management, security management, workflow engine,service management and so on.And defines the programming rules of the system, the core components of the frame can be extended according to the needs of the application .

G-CRM characteristic:

G-CRM is a combination of the actual needs of customers, with the call center system integration and efficient CRM management system.

• A.  Advanced software technology architecture

  Business component: it is based on the framework ,but can expand according to the request

  Development tools: fast, the graphical development business component, and can be configured framework

  Management tools: manage and monitor the system status,and can integrated with the Application Server management tools

• B.  Convenient workflow management
• C.  knowledge-based systems
• D.  Convenient seating software
• E.  Convenient seating software
• F.  Flexible statistical analysis tools
• G.  Comprehensive systems management